Voss Taxi SA

Privacy Policy

IntroductionWhen you use Voss Taxi SA, you provide us with access to information about you. This statement explains what information we collect, how we collect it, and what we use it for. Here you will find information on how information about you and your travels is processed in our systems. Electronic traces about you related to our services are safe with us, and we will not misuse your information. Voss Taxi SA will process your personal data to provide a simple and good service. The taxi company is responsible for the personal data that is processed.

Purpose to offer digital booking, prepayment, and additional services via vosstaxi.no and the VY app, we need to store information considered personal data.

Changes to the Privacy PolicyWe may occasionally update Voss Taxi SA's privacy policy to reflect changes on the website or in our privacy practices. For significant changes, we will inform you via our website or notify you upon your next login. In special cases, logged-in users will be notified directly by email or SMS

What We Store and Why

Part of the Card Type and Number: We do not store the full card number, but parts of it are stored when you register it directly in our services. This is stored in our database to allow customers to prepay and retrieve their digital receipts after the trip. If the information is registered in third-party solutions, such as via the VY app, customers are referred to the third party's terms and conditions. VY Privacy Policy.

Phone Number: Drivers may use the phone number to contact the customer at pickup or if lost items are found in the car. We will also use the phone number to send confirmations of bookings or if something unforeseen has happened that affects service delivery.

First and/or Last Name: Stored to provide better customer service if we need to contact the customer and to make the experience with Voss Taxi SA more personal.

Start and End Addresses for Trips: Used to generate digital receipts.

Date and Time of Rides: Used to generate digital receipts.

Map History: To retrieve favorite addresses for faster booking.

GPS: Used to find the customer's location (start address) when booking a ride.

Service Development

We continuously develop our services. When we develop additional services on vosstaxi.no that involve the storage of personal data, we will update these terms. Updated terms will always be available on the web.

What is Personal Data?

Personal data is information that can be linked to an individual, such as name, address, phone number, email address, IP address.

Settings for Personal DataYou can limit the storage and processing of information about you. Our services will then not be as tailored to you. You can change data processing settings in our apps at any time in your phone's settings. Here you can turn notifications on and off and enable or disable GPS data transmission. This affects the ability to receive personalized services and targeted ads.

Voss Taxi SA also logs data related to individual taxi rides.

In addition, only the information you provide to us through the app is stored. We will not request information that we do not need to fulfill our obligations to you.

Your personal data will not be used for other purposes or disclosed to others without your consent for such extended use.

If you choose to create a profile in the VY app, you will be able to view, edit, and delete the personal information stored in "My Profile." You must provide a username and password to access this information.

The VY app uses various security technologies to protect your personal data from unauthorized access, use, or disclosure.

By contacting us, you can gain access to your personal data stored with us. The VY app regularly cleans its databases. Information that is no longer relevant is automatically deleted. By contacting us, you can request the deletion of your personal data stored with us. In such cases, we only retain information that we are required by law to keep.

The VY app uses cookies only to verify a valid user account. If you wish to tailor the service to your specific purposes and preferences, you can configure a number of parameters under "your profile."

Updated "Privacy Guidelines related to Voss Taxi SA" are always available at vosstaxi.no.

Some of our services require customer consent to terms of use due to the scope of the service. When using the VY app, the customer must accept the collection and storage of personal data upon first startup. On VY.no, the customer accepts the collection of personal data by registering as a user and using the service. Some services will not function as intended without active consent, such as location services.

All data you provide to use our services is stored in our customer database. Voss Taxi SA is not permitted to use the information beyond our stated purposes. Everything is encrypted to ensure that the communication between our services is as secure as possible.

We are not permitted to store or collect information beyond what we have specified in this document. Changes to what we collect will be notified in advance.

We have no control over or responsibility for third-party software regarding personal data. We will not use third-party solutions that are widely known to violate Norwegian privacy laws. We use, among others, Google Maps and Vipps. Please see the privacy information in these apps.

What is the Information Used For?

We constantly work to provide you with a personalized and good experience with Voss Taxi SA. The main purposes for using personal data are:

Deliver the services you expect from us.

Save you time and effort.

Understand market trends and needs.

Right to Access, Correction, and DeletionCustomers have the right to request access to the registered information, as well as the right to request correction and deletion in accordance with the Personal Data Act. Contact us by email for customer service: personvern@vosstaxi.no.

If a customer deletes their profile, the associated personal data will also be deleted. Travel receipts will therefore be anonymous as before the profile was created.

Data Controller & Data Protection OfficerVoss Taxi SA has a dedicated Data Protection Officer to ensure safe and secure processing of personal data. This arrangement is initiated by the Norwegian Data Protection Authority. You can contact Voss Taxi SA's Data Protection Officer at personvern@vosstaxi.no.

Rules for Handling Personal DataVoss Taxi SA is responsible for the handling of personal data collected through the use of our services. Voss Taxi SA follows the Personal Data Act in the processing of personal data.

When you allow us to transmit personal data to others, they will have independent responsibility for further processing of the data.

Children's PrivacyWe do not wish to collect or otherwise process personal data about children under the age of 16.

If children under the age of 16 have provided us with personal data, we will delete the information as soon as we become aware of the situation. Parents can contact us as indicated below.

Deletion of Personal DataWe do not store personal data longer than necessary to fulfill the purpose of the processing unless it is required by law, such as through the Accounting Act. We have comprehensive routines for deletion and anonymization. You can request to have information removed from your user profile.

The general rule is that personal data is stored for a maximum of two years. How quickly information is deleted may vary.

Access to Stored Personal DataTo request access to the information we have about you, please fill out the attached form and send it to personvern@vosstaxi.no.

For the complete statement and updated terms, visit vosstaxi.no.